Back Market Pro - UK

Answers to frequently asked questions are jus a click away. Browse our Back Market Pro articles on orders, delivery, returns, quality, and more. We'll tell you everything!

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What is Back Market Pro?

How does Back Market Pro work?

Does Back Market Pro refurbish products?

What types of products do you offer?

Where can I find the Terms of Service?

Where can I find the General Terms and Conditions of Sale?

How can I contact Back Market Pro Customer Service?

How can I contact the Back Market for individuals?

About Back Market Pro

How does Back Market Pro ensure the quality of the products sold?

What condition will my product be in? (esthetic grades)

What performance can I expect from the battery of a refurbished device?

Accessories: Are they included and original?

Is the watertightness of a refurbished product preserved?

Why does my iPhone display an Apple alert message saying “Important Message” or “Unknown Part”?

Our Quality Commitments

How do I make a Back Market Pro account?

How do I change my account information?

How do I delete my data/account?

How is my personal data managed?

Can I change my delivery address after purchase?

How do I reset my password?

Can I transfer my previous orders or my personal account to Back Market Pro?

About My Account

How to place an order on Back Market Pro?

I can't find the products or quantities I'm looking for. What should I do?

Can I get a customized quote for specific products or quantities?

Where can I have my order delivered?

What are the delivery times on Back Market Pro?

Do I have to pay delivery costs?

Why is there a price difference for the same product?

Why is the available stock different between Back Market for individuals and Back Market Pro platforms?

How do I know who the seller of the product is?

How can I obtain technical information about a product?

Is it possible to extend the warranty beyond 12 months?

Does Back Market Pro offer leasing?

Is it possible to have a billing address that is different from the shipping address?

I can find my product on Back Market for individuals, but not on Back Market Pro

Ordering on Back Market Pro

What payment methods are accepted on Back Market Pro?

Everything you need to know about discount codes at Back Market Pro.

Does VAT apply to products sold on Back Market Pro?

Payment and Invoicing

What delivery options do you offer?

Can I cancel or modify my order once it has been confirmed?

How can I track my order after it has been shipped?

Where is my tracking number?

Why is it important to check the condition of the package and product upon delivery?

My package is missing, but it is marked as delivered. What should I do?

What should I do if there is a problem with my delivery?

Is the device sold in its original packaging?

Delivery of Your Products

How do I arrange to return my device?

What is the cancellation policy for business customers?

How does the commercial warranty work on Back Market Pro?

What is the legal guarantee of conformity?

What are the causes for exclusion from the warranty?

Am I responsible for return shipping costs?

What should I do if I haven’t received my refund within the stated time frame?

How do I disconnect my iCloud, Google, or Samsung account?

What photos do I need to provide to return my product?

How long does it take to receive a refund when returning a product?

Where can I find my device’s serial number or IMEI?

What should I do if my PC is not eligible for Windows 11?

Return Your Products

Can I resell my devices on Back Market Pro?

Is Windows Pro installed on my computer?

Other Services

Discover Back Market Pro, a marketplace for refurbished electronics dedicated to professionals.

Discover how Back Market Pro ensures the quality of products sold on the platform.

Create an account, change your account information, or request to delete your data.

Need help with delivery? A question about cancelling an order?

What payment methods are accepted? Having trouble with your payment?

How to order, what to order, the countries we deliver to...

If you have a problem with your item, find out what solutions we can offer you.

Discover additional services and features available on Back Market Pro, from device resale options to software-related questions.

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