Delivery of Your Products
How to order, what to order, the countries we deliver to...
What delivery options do you offer?
We only offer standard delivery, within 3-5 business days (this timeframe may vary depending on the number of products, the origin of the selected seller, or the time of year, such as the holiday season). We are currently unable to offer express deli
Can I cancel or modify my order once it has been confirmed?
You can cancel or modify your order as long as it has not been shipped. To do so, please contact our customer service department immediately via this page. If the order is already being prepared or has been shipped, we will check with the seller to s
How can I track my order after it has been shipped?
Once your order has been paid for and shipped, you will receive an email containing a tracking number (maximum 3 days after order confirmation). This number will allow you to track your package in real time until delivery on our shipping partners’ we
Where is my tracking number?
Back Market will inform you by email about the progress of your package until it reaches your delivery address. If you have not received an email, it may be that your order has not yet been paid for or shipped. From your online client area, you can a
Why is it important to check the condition of the package and product upon delivery?
Our packages are prepared with care, but in some rare cases, a package may be damaged during transport. It is therefore very important to check the condition of the package and the product in the presence of the delivery person. If the package is dam
My package is missing, but it is marked as delivered. What should I do?
Your order tracking shows that it has been "delivered," but your package is not where it should be. Don't worry, we are here to make sure your order arrives safely. First, you can visit the carrier's website via the link shared with you by email or a
What should I do if there is a problem with my delivery?
First, you can visit the carrier’s website via the link shared with you by email or available in your order details. This will allow you to check the latest delivery details. If you need additional information, you can then contact the carrier direct
Is the device sold in its original packaging?
No, each device is sold in the seller's packaging. The seller’s brand may also appear on the packaging. Although this packaging is not original, it is just as sturdy and guarantees safe delivery.