What should I do if there is a problem with my delivery?Updated a month ago

First, you can visit the carrier’s website via the link shared with you by email or available in your order details. This will allow you to check the latest delivery details. If you need additional information, you can then contact the carrier directly from their website or via the following phone numbers:

• Royal Mail: 03457 740 740
• DPD: 0121 275 0500
• DHL Express: 0844 248 0844

If you have received your package, before signing the delivery note, carefully check the external condition of the package. If it is damaged or shows visible signs of impact, you have the right to refuse delivery. Clearly note the damage on the delivery note. If you accept the package despite visible damage, be sure to take photos before opening it. 

If your package arrives incomplete or you receive an incorrect product, contact our customer service immediately via our contact page with your order number and details of the missing or incorrect product. We will take prompt action to send the missing product or correct the error.