Our Quality Commitments
Discover how Back Market Pro ensures the quality of products sold on the platform.
How does Back Market Pro ensure the quality of the products sold?
At Back Market Pro, our goal is to ensure that the purchasing experience for our professional customers is as satisfying as purchasing new products, with optimal quality while offering them substantial savings. To achieve this, we do several things:.
What condition will my product be in? (esthetic grades)
The refurbished products we offer are carefully inspected and refurbished by our hand-picked partners, who adhere to strict quality standards. These standards are defined by our Quality Charter to guarantee the reliability and durability of the devic
What performance can I expect from the battery of a refurbished device?
Here are two key indicators for evaluating battery performance:. At Back Market Pro, we require all batteries to have a SoH greater than 85% and to have undergone fewer than 500 charge cycles to ensure optimal performance. How can you check your smar
Accessories: Are they included and original?
All refurbished products on Back Market Pro come with compatible accessories. Here is what you will receive:. The accessories provided are not usually original, but they are guaranteed to be compatible and work just as well as the original parts. If
Is the watertightness of a refurbished product preserved?
The watertightness of a refurbished product is not preserved. During refurbishment, devices are opened so that tests can be carried out. For this reason, waterproofing is not guaranteed on refurbished products sold on Back Market Pro. Any water damag
Why does my iPhone display an Apple alert message saying “Important Message” or “Unknown Part”?
You purchased a refurbished iPhone on Back Market Pro, but an Apple alert message, about its battery, screen, or camera, appears on your screen. For example: "Important battery message - Unable to verify if this iPhone has an original Apple battery”.