How does Back Market Pro ensure the quality of the products sold?Updated a month ago

At Back Market Pro, our goal is to ensure that the purchasing experience for our professional customers is as satisfying as purchasing new products, with optimal quality while offering them substantial savings. To achieve this, we do several things:

• We only work with a selection of sellers having already demonstrated very high standards of quality on our Back market for individuals website. 
• We measure and monitor the quality of products and sellers on a daily basis using key performance indicators, including return rates, defect rates, and customer satisfaction.
• We place mystery orders to test the quality of the products received ourselves, several times a month.

If there is a problem with an order, our customer support team dedicated to professional customers will help you to find the best solution, including the use of the minimum 12-month warranty, which provides protection against breakdowns and other failures.