We accept several payment methods on Back Market Pro:. We do not currently allow our customers to pay in installments, make deferred payments (e.g., 30/60/90 days), or pay by administrative mandate. However, our teams are working hard to develop new

<p dir="ltr" style="line-height: 1.5; text-align: left;" id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">We accept several payment methods on Back Market Pro:</span></p><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0); text-align: left;"><strong>Debit or credit card</strong>, a 100% secure payment method with 3D Secure technology. This payment method is available for all products on the website. You will automatically receive a verification code from your bank on your cell phone to complete the transaction. If your payment isn&#x2019;t validated, even though 3D Secure is enabled on your card, please check with your bank to ensure that you have the &#x201C;liability shift/risk transfer&#x201D; feature enabled.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0); text-align: left;"><strong>Bank transfer</strong>, due within 7 days after placing the order. This transfer must be made to the account shown on the bank details generated at the time of ordering, available on your order forms and in your customer area on our website. <strong>Please note</strong> that your order will only be shipped after receipt of payment, which may take several business days to arrive in the case of a bank transfer.</li></ul><p dir="ltr" style="line-height: 1.5; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">We do not currently allow our customers to pay in installments, make deferred payments (e.g., 30/60/90 days), or pay by administrative mandate. However, our teams are working hard to develop new payment methods.</span></p>

What payment methods are accepted on Back Market Pro?

There’s nothing more enjoyable than saving a bit of money, right? You’re lucky: Back Market Pro already offers you the best refurbished tech at the best prices, and can also treat you with additional discount codes. Our discount codes are shared only

<p style="line-height: 1.5; text-align: left;" id="isPasted"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">There&#x2019;s nothing more enjoyable than saving a bit of money, right? You&#x2019;re lucky: Back Market Pro already offers you the best refurbished tech at the best prices, and can also treat you with additional discount codes.</span></p><p dir="ltr" style="line-height: 1.5; text-align: left;"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Our discount codes are shared only by us and our partners. So the codes you might find online will probably not work.</span></p><p dir="ltr" style="line-height: 1.5; text-align: left;"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>How do I use a discount code?</strong></span></p><p dir="ltr" style="line-height: 1.5; text-align: left;"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">To use your discount code, above the summary of your cart on the right side of your screen, find the message &#x201C;<strong>Do you have a discount code?</strong>&#x201D; and click on it. You can then enter the code you were given. The discount amount will be applied only to the price of the products, excluding taxes. Make sure the code is valid and has not expired.</span></p><p dir="ltr" style="line-height: 1.5; text-align: left;"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><img src="https://attachments.gorgias.help/984vj29W9e9xPKGO/hc/bVpA37l3drv2J5oE/2026030411-849c6b5e-af20-482a-98cc-8c0da4b3cff1-screenshot%202026-03-04%20at%2012.05.33.png" style="width: 564px;" class="fr-fic fr-dib"></span></p><p dir="ltr" style="line-height: 1.5; text-align: left;"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>Why isn&#x2019;t my discount code working?</strong></span></p><p dir="ltr" style="line-height: 1.5; text-align: left;"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">You can check the following about your discount code:</span></p><ul><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><p dir="ltr" style="line-height: 1.5; text-align: left;"><span style="text-decoration: none;">It was provided to you by Back Market Pro.</span></p></li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><p dir="ltr" style="line-height: 1.5; text-align: left;"><span style="text-decoration: none;">You copied the code correctly, without mistakes or extra spaces.</span></p></li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><p dir="ltr" style="line-height: 1.5; text-align: left;"><span style="text-decoration: none;">It has never been used before. Codes are single-use, so yours may already have been used.</span></p></li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><p dir="ltr" style="line-height: 1.5; text-align: left;"><span style="text-decoration: none;">Its expiry date (shown on our banners or in the email you were sent) has lapsed. It&#x2019;s possible the code has expired.</span></p></li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><p dir="ltr" style="line-height: 1.5; text-align: left;"><span style="text-decoration: none;">It applies to the products you&#x2019;re trying to buy. Some codes are restricted to certain product categories, limited to specific orders, or subject to purchase conditions such as a minimum amount or a number of items.</span></p></li></ul><p dir="ltr" style="line-height: 1.5; text-align: left;"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">If after all these checks you still can&#x2019;t use your discount code, you can contact our customer service via</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><a href="https://pro.backmarket.fr/contact" style="text-decoration:none;"><span style="text-decoration:none;">&#xA0;</span></a><span style="text-decoration: underline;"><a href="https://pro.backmarket.co.uk/contact">this page</a></span></span><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">.</span></p><p dir="ltr" style="line-height: 1.5; text-align: left;"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>Refund for an order placed with a discount code</strong></span></p><p dir="ltr" style="line-height: 1.5; text-align: left;"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">If you placed an order with a discount code and you received a refund, keep in mind that the discount code cannot be used again. This is because the refund, whether full or partial, will be applied only to the amount you actually paid after the discount code was applied.</span></p><p style="line-height: 1.5; text-align: left;"><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">However, you can contact our customer service via&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><span style="text-decoration: underline;"><a href="https://pro.backmarket.co.uk/contact">this page</a></span></span><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">&#xA0;to request a new code.</span></p>

Everything you need to know about discount codes at Back Market Pro.

Not always!. Generally, products sold on Back Market Pro are subject to VAT. If VAT applies, the VAT amount will be displayed during your purchasing journey. This VAT may be reclaimed under standard conditions if you are VAT-registered - please consu

<p id="isPasted" style="line-height: 1.5; text-align: left;"><strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Not always!</span></strong></p><p style="line-height: 1.5; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Generally, products sold on Back Market Pro are subject to VAT. If VAT applies, the VAT amount will be displayed during your purchasing journey. <strong>This VAT may be reclaimed under standard conditions if you are VAT-registered</strong> - please consult your accountant.</span></p><p style="line-height: 1.5; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">In some cases, VAT may not apply: in these cases, the VAT amount will not be displayed during the purchasing journey and you will pay a VAT-exclusive price. This is notably the case for certain refurbished products sold on Back Market Pro that are subject to the <strong>VAT Margin Scheme</strong>, for which no deductible VAT appears on the invoice.&#xA0;</span></p><p style="line-height: 1.5; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>Case 1: Products subject to the standard VAT scheme</strong></span></p><p style="line-height: 1.5; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">All merchants selling on our platform ship from within the United Kingdom.</span></p><p style="line-height: 1.5; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>If you hold a valid UK VAT number</strong>, VAT applies as follows:</span></p><table id="isPasted"><thead><tr><th><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>Country of dispatch</strong></span></div></th><th><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>Country of delivery</strong></span></div></th><th><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>Buyer status</strong></span></div></th><th><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>VAT applicable</strong></span></div></th></tr></thead><tbody><tr><td><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">UK</span></div></td><td><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">UK</span></div></td><td><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">VAT-registered</span></div></td><td><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Yes. Domestic delivery: VAT is charged at 20% and is deductible under standard conditions.</span></div></td></tr><tr><td><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">UK</span></div></td><td><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">UK</span></div></td><td><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Non-VAT-registered</span></div></td><td><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Yes. VAT is charged at 20% and is not deductible.</span></div></td></tr></tbody></table><p style="line-height: 1.5; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><br></span></p><p id="isPasted" style="line-height: 1.5; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>Case 2: Products subject to the VAT Margin Scheme</strong></span></p><p style="line-height: 1.5; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">There is a <strong>special regime</strong> applicable to certain second-hand goods called the VAT Margin Scheme, depending on the seller&apos;s situation and the options they have chosen. In this case, the seller does not charge VAT to the buyer and <strong>no deductible VAT appears on the invoice</strong>.</span></p><p style="line-height: 1.5; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>For businesses that are not VAT-registered</strong> or those unable to reclaim VAT, this scheme offers an opportunity to acquire goods at <strong>competitive prices</strong> without the impact of VAT on the final cost.</span></p><p style="line-height: 1.5; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">For example, for a product sold at &#xA3;100 excl. VAT:</span></p><table id="isPasted"><thead><tr><th><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>Buyer status</strong></span></div></th><th><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>Standard VAT (UK to UK)</strong></span></div></th><th><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>VAT Margin Scheme</strong></span></div></th></tr></thead><tbody><tr><td><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">VAT-registered</span></div></td><td><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">VAT rate = 20% / Price incl. VAT = &#xA3;120 / Final cost = &#xA3;100</span></div></td><td><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">VAT rate = N/A / Price = &#xA3;100 / Final cost = &#xA3;100</span></div></td></tr><tr><td><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Non-VAT-registered</span></div></td><td><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">VAT rate = 20% / Price incl. VAT = &#xA3;120 / Final cost = &#xA3;120</span></div></td><td><div style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">VAT rate = N/A / Price = &#xA3;100 / Final cost = &#xA3;100</span></div></td></tr></tbody></table><p style="line-height: 1.5; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><br></span></p><p id="isPasted" style="line-height: 1.5; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>How to identify products subject to the VAT Margin Scheme?</strong></span></p><p style="line-height: 1.5; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>Fewer than 10% of products sold on Back Market Pro are subject to the VAT Margin Scheme.</strong></span></p><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">The <strong>&quot;VAT Margin Scheme&quot; label</strong>appears on the product page.<ul style="font-family: initial; font-size: initial; color: initial; font-style: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0); text-align: left;">If the label does not appear, the product is subject to the standard VAT scheme.</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0); text-align: left;">A <strong>&quot;VAT Scheme&quot; filter</strong> is available on catalogue pages.</li></ul><p><img src="https://attachments.gorgias.help/984vj29W9e9xPKGO/hc/bVpA37l3drv2J5oE/2026030416-58431feb-b3a2-4971-9f75-e2ed39732e1f-screenshot%202026-03-04%20at%2017.09.57.png" style="width: 610px;" class="fr-fic fr-dib"></p><p style="line-height: 1.5; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>On your Back Market Pro invoices, the VAT Margin Scheme will appear as follows:</strong></span></p><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0); text-align: left;">A <strong>VAT rate of 0%</strong></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">A <strong>mandatory notice</strong> to justify the 0% VAT rate: Margin scheme &#x2013; Second-hand goods. VAT Margin Scheme under the VAT Act 1994 and HMRC VAT Notice 718.</li></ul><p style="line-height: 1.5; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">This FAQ is for informational purposes only and does not constitute legal or tax advice.</span></p>

Does VAT apply to products sold on Back Market Pro?

Back Market Pro - UK

What payment methods are accepted? Having trouble with your payment?

Payment and Invoicing

What is Back Market Pro?

How does Back Market Pro work?

Does Back Market Pro refurbish products?

What types of products do you offer?

Where can I find the Terms of Service?

Where can I find the General Terms and Conditions of Sale?

How can I contact Back Market Pro Customer Service?

How can I contact the Back Market for individuals?

About Back Market Pro

How does Back Market Pro ensure the quality of the products sold?

What condition will my product be in? (esthetic grades)

What performance can I expect from the battery of a refurbished device?

Accessories: Are they included and original?

Is the watertightness of a refurbished product preserved?

Why does my iPhone display an Apple alert message saying “Important Message” or “Unknown Part”?

Our Quality Commitments

How do I make a Back Market Pro account?

How do I change my account information?

How do I delete my data/account?

How is my personal data managed?

Can I change my delivery address after purchase?

How do I reset my password?

Can I transfer my previous orders or my personal account to Back Market Pro?

About My Account

How to place an order on Back Market Pro?

I can't find the products or quantities I'm looking for. What should I do?

Can I get a customized quote for specific products or quantities?

Where can I have my order delivered?

What are the delivery times on Back Market Pro?

Do I have to pay delivery costs?

Why is there a price difference for the same product?

Why is the available stock different between Back Market for individuals and Back Market Pro platforms?

How do I know who the seller of the product is?

How can I obtain technical information about a product?

Is it possible to extend the warranty beyond 12 months?

Does Back Market Pro offer leasing?

Is it possible to have a billing address that is different from the shipping address?

I can find my product on Back Market for individuals, but not on Back Market Pro

Ordering on Back Market Pro

What delivery options do you offer?

Can I cancel or modify my order once it has been confirmed?

How can I track my order after it has been shipped?

Where is my tracking number?

Why is it important to check the condition of the package and product upon delivery?

My package is missing, but it is marked as delivered. What should I do?

What should I do if there is a problem with my delivery?

Is the device sold in its original packaging?

Delivery of Your Products

How do I arrange to return my device?

What is the cancellation policy for business customers?

How does the commercial warranty work on Back Market Pro?

What is the legal guarantee of conformity?

What are the causes for exclusion from the warranty?

Am I responsible for return shipping costs?

What should I do if I haven’t received my refund within the stated time frame?