Return Your Products
If you have a problem with your item, find out what solutions we can offer you.
How do I arrange to return my device?
If you encounter a problem with your product (it is defective, no longer works, or certain elements do not match the initial description), follow the steps below to arrange for its return:. Upon receipt of the package, the seller will have 3 business
What is the cancellation policy for business customers?
Business purchases made on Back Market Pro are not eligible for a cooling-off period or “right to cancel”. As a result, business customers generally cannot cancel an order after it is placed except where required by law or as expressly stated in our
How does the commercial warranty work on Back Market Pro?
Your peace of mind is essential when making purchases. Thanks to our 12-month commercial warranty (from the date of delivery of the item), you can shop with confidence knowing that your purchases on Back Market Pro are covered and protected. The comm
What is the legal guarantee of conformity?
The legal guarantee of conformity is your right as a buyer to receive a product that matches what you ordered. If your product has a defect, an imperfection, or was poorly assembled, you are covered under certain conditions!. Here is what you need to
What are the causes for exclusion from the warranty?
The commercial warranty does not apply in the following cases:. Oxidized, broken, or damaged product (e.g., visible impact on the photos). Product handled by an unauthorized third party. Excessive use or neglect. Normal wear. Water resistance is neve
Am I responsible for return shipping costs?
You are generally not responsible for return shipping costs if you are returning a defective or non-compliant product. In the case of a return for personal reasons (e.g., if the product is out of warranty), you may be responsible for return shipping
What should I do if I haven’t received my refund within the stated time frame?
If you haven’t received your refund within the stated time frame (between 5 and 7 days after your refund has been confirmed), please first check with your bank or credit card issuer. Sometimes, additional processing time may be required. If you still
How do I disconnect my iCloud, Google, or Samsung account?
Before returning a device, it is crucial to disconnect your iCloud, Google, or Samsung accounts. Otherwise, the device will remain locked, making any repair impossible. Also, before disconnecting an account, be sure to back up your personal data usin
What photos do I need to provide to return my product?
In order to initiate your return and avoid any disputes regarding the condition of your product(s), please take clear, bright photos, ideally without glare, that show the problem with your product. Photos from smartphones and tablets must show:. Phot
How long does it take to receive a refund when returning a product?
Refunds are treated once they have been approved by our teams. The approval is subject to the product being received by the seller, the condition of the product being verified, and no repair or replacement being possible. Once approved, you will rece
Where can I find my device’s serial number or IMEI?
If there’s an issue with your device, we will ask you to provide its serial number or IMEI. To find it, you can visit the relevant page below depending on your device’s brand:. Apple. Samsung. Dell. HP. Lenovo
What should I do if my PC is not eligible for Windows 11?
Starting October 14, 2025, Microsoft stopped updates for Windows 10. However, many PCs released before 2018 are not compatible with Windows 11, which means these PCs are no longer able to receive feature updates and, above all, security updates. If y