How do I disconnect my iCloud, Google, or Samsung account?Updated a month ago

Before returning a device, it is crucial to disconnect your iCloud, Google, or Samsung accounts. Otherwise, the device will remain locked, making any repair impossible. Also, before disconnecting an account, be sure to back up your personal data using cloud storage or another device to keep your files safe. This ensures that you will not lose any information when you reset the device.

All about Apple accounts (iCloud)

• How do I disconnect my iCloud account?

To ensure that your Apple device is ready to be returned, follow these steps to disconnect your iCloud account:

1. Open the Settings of your device.
2. Select your Apple ID (at the top of Settings).
3. Scroll down to the option Log out and press it.
4. You will be asked to enter your Apple ID password to confirm the log out.
5. Choose whether you want to keep some local data on the device, then tap Log out again.

• How do I delete data from my Apple device connected to iCloud?

1. Open the device’s Settings.
2. Select General → Reset.
3. Choose Erase Content and Settings.
4. Enter your Apple ID password if necessary and confirm.

If there is a problem with the device (if it no longer turns on or if you no longer have it), you can go to iCloud.com and delete the device remotely via the Find My iPhone section.

All about Google user accounts

• How do I disconnect my Google account?

For an Android device linked to a Google account, follow these steps to disconnect your account:

1. Open Settings.
2. Go to the Accounts section (or Accounts and Backup).
3. Select the Google account that you want to delete.
4. Press Delete account.

• How do I delete data from my Android device connected to my Google account?

Here's what you need to do:

1. Open Settings.
2. Select System → Reset Options.
3. Choose Factory Data Reset.
4. Confirm by selecting Clear All Data.

If you no longer have the device or it won’t turn on, access your account via My Google account, then delete the device in question in the Security section.

All about Samsung user accounts

• How do I disconnect my Samsung account?

For a Samsung device, follow these steps:

1. Open Settings.
2. Select Accounts and Backup → Accounts.
3. Choose the Samsung account that you want to disconnect.
4. Press Delete account or Log out.

How do I delete data from my Samsung device?

1. Open Settings.
2. Select Overall Management → Reset.
3. Press Factory Data Reset.
4. Confirm by selecting Clear All Data.

If you no longer have the device or it won’t turn on, you can use Find My Mobile to remotely wipe the data and delete the account.

For detailed instructions on managing accounts for each platform, see the following pages:

• iCloud (Apple)
• Google
• Samsung