Ordering on Back Market Pro
Need help with delivery? A question about cancelling an order?
How to place an order on Back Market Pro?
To place an order on Back Market Pro, follow these five steps:. If there are any discount offers available, they will be visible on the website or will be communicated to you by email. Please note: the Back Market Pro account is different from the on
I can't find the products or quantities I'm looking for. What should I do?
The quantities available on each product page correspond to products that are ready to ship within 3 to 5 business days. If you do not see the product or quantities you want, this may indicate that the item is temporarily out of stock. However, some
Can I get a customized quote for specific products or quantities?
The quantities available on each product page correspond to products that are ready to be shipped within 3 to 5 business days. If you don’t see the product or quantities desired, this may indicate that the item is temporarily out of stock. If you wou
Where can I have my order delivered?
Currently, Back Market Pro only delivers within the United Kingdom (excluding British overseas territoires such as the Channel Islands and Isle of Man). For questions regarding delivery locations, please contact an agent via this page.
What are the delivery times on Back Market Pro?
Delivery times on Back Market Pro depend on the product category, the quantity purchased, and the order destination:. Bulk delivery: for large orders, delivery times and conditions may vary. Contact our support team for more details on this page. For
Do I have to pay delivery costs?
Good news! Delivery is completely free for our Back Market Pro customers. You won’t have any extra costs to pay when you receive your orders.
Why is there a price difference for the same product?
On Back Market Pro, prices may vary for the same product due to the marketplace model we use. We work with several partner sellers, each being free to set their own prices. This is why the same product may be offered at different prices depending on
Why is the available stock different between Back Market for individuals and Back Market Pro platforms?
Back Market for individuals (B2C) and Back Market Pro (B2B) operate on separate platforms, each designed to meet the specific needs of their respective customers:. Differences in stock: There are several reasons for stock differences between B2C and
How do I know who the seller of the product is?
On Back Market Pro, although you cannot directly filter or search for products by seller, you can view information about the seller offering the product you are interested in. Here's how to do it:. Can I see seller reviews?. On Back Market Pro, indiv
How can I obtain technical information about a product?
All general information about a product’s technical specifications is available in the "Technical Specifications" section of the product page. There you will find details such as the model, capacity, or operating system. To access this information:.
Is it possible to extend the warranty beyond 12 months?
Yes, it is possible to extend the warranty, but only for orders over £3,000. Not all sellers offer this option, and additional fees may apply, depending on the seller. To see if your order is eligible:. Contact our team before finalizing your order.
Does Back Market Pro offer leasing?
No, we do not currently offer leasing/long-term rental options.
Is it possible to have a billing address that is different from the shipping address?
Yes, it’s possible to have a billing address that is different from the shipping address when you place an order on Back Market Pro. You can enter this information after confirming your shopping cart.
I can find my product on Back Market for individuals, but not on Back Market Pro
Back Market Pro is a separate platform from Back Market for individuals, designed specifically to meet the needs of professional buyers. To ensure the highest level of quality, Back Market Pro works with a limited number of carefully selected seller