Why is the available stock different between Back Market for individuals and Back Market Pro platforms?Updated a month ago
Back Market for individuals (B2C) and Back Market Pro (B2B) operate on separate platforms, each designed to meet the specific needs of their respective customers:
- Back Market for individuals (B2C): This platform offers a wide range of refurbished products sold directly by certified partners.
- Back Market Pro (B2B): Designed for businesses, this platform offers products adapted to the needs of professionals, often in larger volumes and with different specificities (such as guarantees adapted to B2B).
Differences in stock: There are several reasons for stock differences between B2C and B2B:
- Separate catalog management: Sellers can choose which products they offer on each platform. Some items that are very popular on B2C are not always available in B2B, because sellers choose to offer them mainly to individuals, depending on demand and market specifics.
- B2B specificities: Back Market Pro often requires specific conditions for B2B sales, such as tailored invoices or minimum volumes. This sometimes limits the products available compared to B2C.
- Stocks dedicated to professionals: Sellers on Back Market Pro reserve specific inventory to meet business requirements, which reduces availability for certain products visible on B2C.
- Separate requests: The needs of B2B (business) customers differ from those of individuals. This influences the products offered, their configurations, and their quantity.
What to do if a product is available on Back Market for individuals platform but not on Back Market Pro one?
If you spot a product on Back Market for individuals website that you would like to purchase as a professional, here are some options:
- Contact our Pro Customer Service to check if it is possible to order this product through Back Market Pro.
- Check our Back Market Pro platform regularly, as stocks are updated based on seller availability.
- Explore similar alternatives on our Back Market Pro catalog that may meet your needs.
We understand that these differences can sometimes be frustrating, and we are doing our best to expand our Back Market Pro offering while maintaining the standards of quality and service you expect.