Back Market Pro - UK

You can read our Terms of Service on <a href="https://pro.backmarket.co.uk/policies/terms-of-service">this page</a>. They explain the rules for using Back Market Pro, including account use, ordering and payment terms, shipping, and dispute resolution.

You can read our Terms of Service on this page. They explain the rules for using Back Market Pro, including account use, ordering and payment terms, shipping, and dispute resolution.

Where can I find the Terms of Service?

About Back Market Pro

What is Back Market Pro?

How does Back Market Pro work?

Does Back Market Pro refurbish products?

What types of products do you offer?

Where can I find the General Terms and Conditions of Sale?

How can I contact Back Market Pro Customer Service?

How can I contact the Back Market for individuals?

How does Back Market Pro ensure the quality of the products sold?

What condition will my product be in? (esthetic grades)

What performance can I expect from the battery of a refurbished device?

Accessories: Are they included and original?

Is the watertightness of a refurbished product preserved?

Why does my iPhone display an Apple alert message saying “Important Message” or “Unknown Part”?

Our Quality Commitments

How do I make a Back Market Pro account?

How do I change my account information?

How do I delete my data/account?

How is my personal data managed?

Can I change my delivery address after purchase?

How do I reset my password?

Can I transfer my previous orders or my personal account to Back Market Pro?

About My Account

How to place an order on Back Market Pro?

I can't find the products or quantities I'm looking for. What should I do?

Can I get a customized quote for specific products or quantities?

Where can I have my order delivered?

What are the delivery times on Back Market Pro?

Do I have to pay delivery costs?

Why is there a price difference for the same product?

Why is the available stock different between Back Market for individuals and Back Market Pro platforms?

How do I know who the seller of the product is?

How can I obtain technical information about a product?

Is it possible to extend the warranty beyond 12 months?

Does Back Market Pro offer leasing?

Is it possible to have a billing address that is different from the shipping address?

I can find my product on Back Market for individuals, but not on Back Market Pro

Ordering on Back Market Pro

What payment methods are accepted on Back Market Pro?

Everything you need to know about discount codes at Back Market Pro.

Does VAT apply to products sold on Back Market Pro?

Payment and Invoicing

What delivery options do you offer?

Can I cancel or modify my order once it has been confirmed?

How can I track my order after it has been shipped?

Where is my tracking number?

Why is it important to check the condition of the package and product upon delivery?

My package is missing, but it is marked as delivered. What should I do?

What should I do if there is a problem with my delivery?

Is the device sold in its original packaging?

Delivery of Your Products

How do I arrange to return my device?

What is the cancellation policy for business customers?

How does the commercial warranty work on Back Market Pro?

What is the legal guarantee of conformity?

What are the causes for exclusion from the warranty?

Am I responsible for return shipping costs?

What should I do if I haven’t received my refund within the stated time frame?

Where can I find the Terms of Service?Updated a month ago