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How can I contact the Back Market for individuals?Updated a month ago

If your request concerns an order placed on the site backmarket.com, we will not be able to assist you as this is a completely separate website from ours, dedicated to individuals. 

To contact Back Market customer service for individuals, please follow these instructions:

  1. Log in to your account from here.
  2. Once logged in, visit this page: https://www.backmarket.co.uk/en-gb/help

  1. Then click on the “Get Help” button


If you are unable to log in, you can contact Back Market Customer Service via this form. You will receive a response within 24 hours.

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